FAQs
1. Where do you deliver?
We ship our furniture to most countries worldwide. If you are unsure whether we deliver to your location, please contact our customer support team for confirmation.
2. How are delivery fees calculated?
Delivery fees are calculated based on the size, weight, and destination of the items. The fee is quoted individually for each order and may vary due to shipping rates and other logistical factors. We strive to provide the most competitive rates for our customers.
3. How long will it take to receive my order?
Delivery times vary depending on the destination and the type of furniture ordered. Once your order is confirmed, we will provide an estimated delivery timeframe. Please note that unforeseen factors like customs clearance may cause delays.
4. Do you offer tracking for my order?
Yes, once your order has been dispatched, we will provide you with a tracking number so you can monitor its progress.
5. Will I need to pay customs duties or taxes?
Customs duties, taxes, or other import fees are determined by your country’s regulations.
6. What should I do if my furniture arrives damaged?
We take great care in packaging our furniture to prevent damage. If your item arrives damaged, please notify us within 48 hours of receiving your order, including photos of the damage. We will work with you to resolve the issue promptly.
7. Can I change my delivery address after placing an order?
If you need to update your delivery address, please contact us as soon as possible. Changes can only be made before the item is shipped.
8. What materials are used in your furniture?
Our furniture is crafted from high-quality materials, including solid wood, engineered wood, metal, and premium upholstery fabrics. Detailed specifications for each product are listed on the product page.
9. Do you offer assembly services?
Most of our furniture comes with detailed assembly instructions. For certain locations, we may offer assembly services for an additional fee. Please contact us to check availability.
10. What is your return policy?
We accept returns for defective or incorrect items. The item must be returned in its original packaging and condition. Please review our Return Policy for full details or contact our support team for assistance.
11. Can I customize the furniture?
Yes, we offer customization options for selected items, such as dimensions, finishes, or fabrics. Please reach out to us with your requirements, and we’ll let you know the possibilities.
12. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and bank transfers. Payment options may vary by country.
13. How can I contact customer support?
You can reach our customer support team via email, phone, or live chat on our website. We’re happy to assist you with any questions or concerns.